APPROVE THE QUEUE AND PAY OUT

§ COMMISSIONS5 min READUPDATED 2026-08

Review pending commissions with the full breakdown, approve or adjust them, then batch approved rows into payouts.

Commissions move through two admin stages: the queue, where each computed commission waits for approval, and payouts, where approved rows are batched and marked paid. Both are staff-only screens — reps follow their own numbers in MY COMMISSIONS instead.

WHERE: Masthead ⚙ gear → Admin Console → FINANCIAL → Commission queue

§The queue

Every pending row shows the complete math behind the amount: contract → expenses → overhead → gross → net → rate → amount, plus any adjustments already attached. An AR-outstanding chip flags rows where the customer’s money has not fully arrived, so you can hold approval until it does.

  • APPROVE — sign off the row; it moves on to payouts.
  • ADJUST — change the amount with a tracked adjustment instead of silently editing.
  • RECALCULATE — re-run the math after costs or contract values change.
  • Bulk approve — clear a set of clean rows in one action.

§Payouts

Move to FINANCIAL → Commission payouts. Approved rows group per user, together with any unattached adjustments — bonuses and clawbacks that were not tied to a specific commission row.

  1. 01Review a user’s group of approved rows and adjustments.
  2. 02Tap MARK PAID to batch everything into a single payout, recording the payment method and a reference.
  3. 03The payout lands in history. Expand any batch later and download its CSV statement — a per-payout record you can hand to the rep or your bookkeeper.
HEADS UP
Paid rows are immutable. Once a row is inside a payout it cannot be edited — corrections become adjustments (a bonus or a clawback) applied to a later payout. That keeps every paid record trustworthy after the fact.
TIP
Line your approvals up with the payable rule in Commission settings — for example, commissions payable once the invoice is paid in full. The AR-outstanding chip in the queue tells you exactly when money is still out.
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