CALLS AND VOICEMAIL

With the Phone add-on live, calls work the same way texts do: placed from the customer record, over your company's business number, so the conversation stays connected to the customer instead of living in somebody's personal call history.

§Before you can call

• ◆Your company needs the Phone add-on with a live business number — the same requirement as texting. See "Set up your business phone number" in this category.
• ◆The customer needs a phone number on file. Without one, the CALL entry disables itself and reads No phone on file — edit the contact in the customer header to fix it, and CALL lights back up.

§Click-to-call

1. 01Open the customer and tap ⚡ ACTIONS in the header.
2. 02Tap CALL. The call goes out over your business number to the customer's number on file.
3. 03Talk. The quick call widget holds the call controls while the call is up, so starting a call does not mean losing your place in the app.

Leads have click-to-call too: a lead's detail screen carries CALL among its quick actions, next to EMAIL, DIRECTIONS, and CONVERT.

§Voicemail

Calls you miss can leave voicemail on your business number, and Revolve Core surfaces them where you are already working: when a customer has voicemails you have not heard yet, a VOICEMAIL entry appears in that customer's ⚡ ACTIONS menu reading {n} new · tap to review. Tap it to listen.

The entry is conditional — no unheard voicemail, no entry. A missing VOICEMAIL line in ⚡ ACTIONS means you are caught up, not that the feature is off.

§Related

• ◆See "Set up your business phone number" in this category to get your number live.
• ◆See "Text a customer" in this category for the SMS side of the same number.