SET UP YOUR BUSINESS PHONE NUMBER

Texting and calling in Revolve Core run on a dedicated business phone number that belongs to your company. The Phone add-on wizard is fully self-serve: you buy the add-on, pick your number, verify your business, and the number goes live after carrier review.

Open the integrations hub and pick the phone/texting tile to start. The phone add-on step is also part of guided setup — RE-RUN GUIDED SETUP on the company profile walks the same ground.

§The seven steps

1. 01Buy the add-on.
2. 02Pick a number — search live availability by area code or by city until you find one you like.
3. 03Verify your business — provide your EIN, or verify with a PIN texted to you.
4. 04Enter the verification code.
5. 05Provisioning — the number is set up for your company.
6. 06Carrier review — the phone carriers vet new business numbers. This takes 3–7 business days.
7. 07LIVE — your number is ready for texting and calling.

§While the carrier review runs

The 3–7 business day review is performed by the phone carriers, not by Revolve Core, so there is no way to skip ahead. Until your number goes LIVE, the SMS composer stays hidden on every customer's MESSAGES tab — that is expected behavior, not a bug.

§What you get once live

• ◆A per-customer SMS thread on every MESSAGES tab, with realtime inbound replies and quick replies.
• ◆Click-to-call and a quick call widget for outbound calls.
• ◆Voicemail for the calls you miss — see "Calls and voicemail" in this category.