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TROUBLESHOOTING
12 GUIDES
When something does not work: sign-in, updates, photos, notifications, texts, email, measurements, portals, signing, PDFs, payments — and how to get a human fast.
§ TROUBLESHOOTING · ★ POPULAR
Cannot sign in
Invalid password, a login that loops, a verification email that never came, a lost 2FA device, or the wrong site — the fixes in order.
4 min
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§ TROUBLESHOOTING
The app is not showing the latest update
How updates reach the phone (most arrive on launch, some need the store), and the two-minute fix.
3 min
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§ TROUBLESHOOTING · ★ POPULAR
Photos stuck uploading or marked FAILED
What the queue badges mean, why a photo is not on the web yet, and how to get a stuck batch through.
4 min
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§ TROUBLESHOOTING
Not getting notifications
Push, email and in-app alerts are decided in three places — the phone, the person, and the company. Check them in that order.
4 min
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§ TROUBLESHOOTING
Texts are not sending
The phone add-on, the carrier review, opt-outs, and number formats — the four reasons a text does not go.
4 min
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§ TROUBLESHOOTING
Email in spam or bouncing
Why customer email lands in spam, what verifying the sending domain fixes, and what a bounce means.
4 min
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§ TROUBLESHOOTING
The automatic measurement failed
Why an instant roof measurement comes back failed, and the three ways to get a number today.
3 min
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§ TROUBLESHOOTING
The customer says the portal link does not work
Inactive, expired, rotated, or the wrong email — how to check the link and send a fresh one in a minute.
3 min
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§ TROUBLESHOOTING
The signing email never arrived
Remind, resend, check the signer address, and read the contract timeline before anyone re-creates a document.
3 min
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§ TROUBLESHOOTING
A PDF shows the wrong logo, colour or company details
Where every PDF gets its branding, and why a regenerated document looks different from an old one.
3 min
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§ TROUBLESHOOTING
A customer cannot pay online
No pay button, a declined card, an ACH that is "pending" for days, or a payment that did not mark the invoice paid.
4 min
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§ TROUBLESHOOTING · ★ POPULAR
Get help fast: what to send, who answers
The 24/7 line, the in-app bug reporter, and the four things that let support fix it on the first reply.
2 min
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