Remind, resend, check the signer address, and read the contract timeline before anyone re-creates a document.
Do not create a second contract — the first one is fine. Signing emails are resendable, and the contract row shows exactly what was sent and when.
- 01Open the CONTRACTS tab and the contract row. The status and timeline show
sent,viewed,signedper signer, with timestamps. - 02Press
REMIND. It re-sends the signing email to every signer who has not signed. - 03Check the signer's email address on the contract. A typo here is the most common cause; correct it and remind again.
- 04Ask the signer to search their mail for "Revolve Core" and check spam; the email comes from the company's verified domain or from Revolve Core on its behalf.
§Signed but the status did not move
Pull to refresh the tab. When the last signer finishes, the sealed PDF and the certificate attach to the record within a minute; the "What your customer sees when signing" guide shows the customer side.
§Still stuck
- ◆Send support the customer name and the contract number; the delivery log shows whether the email left and what the provider said.
§Related
- ◆Send for signature (Estimates + contracts)
- ◆Contract status, reminders and audit trail (Estimates + contracts)