The 24/7 line, the in-app bug reporter, and the four things that let support fix it on the first reply.
Support is a person, any hour: 314·400·8006, or help@revolvecore.com. The fastest fixes come from reports that include the right four things.
§The four things
- ◆Who: the user's email and the company.
- ◆Where: the customer or document name and the tab you were on.
- ◆What: the exact message on screen (a screenshot beats a description).
- ◆When: the time it happened, so the logs can be matched.
§Use the in-app reporter
Report a bug or idea (the button on every screen) sends all four automatically, plus the app version and the last few screens. Use it even when you also call.
§What support can and cannot do
- ◆Can: reset access, re-send anything, confirm what a log shows, fix data that the app put in the wrong place, escalate a defect to engineering the same day.
- ◆Cannot: see a password, enter a card for you, or change a signed document.
§Related
- ◆Report a bug or idea (Getting started)
- ◆Audit log, security, and your data (Admin + billing)