What happens when a subscription charge fails, how to get back to active, and every price on one page — plans, the phone add-on, Rev credits, certified measurements.
Nothing about billing is hidden or surprising. This guide is the one page to read when a charge fails or when someone asks "what does that cost?".
§When a subscription charge fails
- 01Your company is marked
past duethe moment the charge fails. Access continues — nobody is locked out on a failed card. - 02The billing contact gets an email with a link to the Stripe Customer Portal; the web dashboard shows a payment-failure banner with the same link.
- 03Update the card there. Stripe retries the charge automatically over the following days; a successful retry clears
past dueon its own. - 04If every retry fails, Stripe closes the subscription and access is revoked for the whole company. Data is kept; reactivate by signing in at www.revolvecore.com, opening
Billing & Subscriptionand starting the subscription again with a working card.
§Every price
| Item | Price | Notes |
|---|---|---|
| Adjuster's Nightmare | $50 per user per month | Unlimited users, every module, 10,000 Rev credits per user per month pooled. |
| Duct Tape Special | $30 per user per month | Up to 5 users, every module, credits pay as you go. |
| Empire Builder | Custom | Multi-branch: dedicated onboarding, a named contact, custom integration work. |
| Annual prepay | 17% off either plan | Otherwise month to month; switch any time. |
| Phone add-on (business texting + calling) | $10 per active user per month | Dedicated 10DLC-registered number; see "Set up your business phone number". |
| Rev credit refill | $5 per pack | 2,000 credits on Adjuster's Nightmare, 1,000 on Duct Tape Special; bought in the app when credits run low. |
| Certified roof measurement | $10 each | Measured by a person, about a day; paid by card when ordered. |
| Setup, migration, support | Free | Every plan. 24/7 phone support with a person. |
§The trial
Fourteen days with a card on file; nothing is charged until day 15, and cancelling before then costs nothing. The web dashboard counts the days down and emails you as the end approaches.
§Receipts and past invoices
Every Revolve Core charge has a receipt in the Stripe Customer Portal: www.revolvecore.com → Billing & Subscription → continue to the portal → Invoices. Card changes, plan changes and cancellation live there too.
§Seats
You pay for active users. Removing a user in ORGANIZATION → Team lowers the count for the next charge; adding one raises it. Subcontractors and customers are never seats.
§Related
- ◆Billing and your subscription (this category)
- ◆AI credits and usage (Rev · AI)
- ◆Certified measurements (Measurements)